Delivery
1. Where and how do you deliver parts?
On our trucks, we deliver to commercial addresses within most of New York Tristate Area. For residential addresses within that area and for addresses beyond our immediate delivery area, we ship parts via U.P.S., Federal Express, and other freight companies. We ship parts throughout the U.S. and internationally. We can ship to APO Addresses.
2. How soon will I receive my parts? ->5-15 business days.
Orders received by 3:00 p.m. EST for parts in our warehouses are delivered or shipped the next business day. Orders received after that time may also be ready for delivery or shipment the next day, which we will try to do. Most of our parts are already removed from vehicles and are in warehouse locations. Parts that must be removed from incoming vehicles are usually ready for delivery or shipment within 24 to 48 hours, as the car is often completely dismantled at that time. We do everything possible to schedule car processing to meet the earliest possible shipping time. Parts that must be located may take several days. Shipping time will vary with distance and the physical size and weight of the part. Overnight delivery is available for parts being shipped via U.P.S. or Federal Express. Call us for more information!
3. Are there any parts that you can't ship?
We can deliver any part with the exception of catalytic converters which may not be sold as used parts according to U.S. federal law. Most parts can be shipped world-wide. Since air bags contain explosives, they can not be shipped air freight.
4. Where and how do you deliver repairable cars?
We deliver repairable cars to most of New York Tri State Area. Outside of our immediate delivery area, we ship cars using various shippers to deliver within the U.S. and internationally.
5. Do you charge for delivery?
We do charge for delivery or for standard ground UPS.
Warranty
1. What is your return policy?
We warranty all parts for a period of 90 days from date received. Parts not defective may be returned for within 30 days of purchase, subject to acceptance and a 20% handling charge. A Return Authorization Number (RAN) must be obtained from sales or customer service. To be returnable, parts must be in the same condition as when sold, return freight prepaid. Orders that are cancelled beforedelivered, are subject to 20% handling plus freight charges.
2. What does your warranty cover?
As a rule, engines arecomplete assemblies including manifolds, oil pan, timing belts and covers, fuel injection or carburetor,
We Guarantee only the long block.(Block and Heads) The manifolds, oil pan, timing belts and covers, fuel injection or carburetor, wiring harnesses, oil leaks, are not.
We guarantee, no knocks, cracks, excessive oil burning,
Our warranty covers the replacement of a defective part within the original warranty period. We warranty all parts for a period of 90 days from date received by purchaser or installer, Extended Warrantees, lengthen that time period. Engines, Transmissions, Cylinder Heads, Transfer Cases, Rear Ends, must be installed by a certified mechanic, Overheating voids guarantee, Make sure the heat tab is not melted or missing. Flow-check the radiator and repair it if necessary. Timing belts/chains must be changed on overhead cam engines.
Warranties only apply to parts replacement. if a replacement part cannot be obtained a full refund will be issued to the original purchaser. Any refunds or exchanger must be accompanied by the original sales invoice. Warranties are limited to the original parts purchaser and are non-transferable. All used parts purchases are subject to terms and conditions of the Standard engine and Parts Warranty.
3. What if I order the wrong part?
If you order the wrong part, please let us know as soon as possible by calling the original salesperson or customer service. We will stop shipment when possible or arrange a replacement under our 30 day return policy.
4. What if you ship the wrong part?
Although we do everything we can to get the right part to you, unusual mistakes can happen. If we ship the wrong part, we will pick up the part or pay the return freight, replace the part. Please let us know immediately if you receive the wrong part, by calling your original salesperson or customer service.
5. Labor, sorry we do not guarantee any labor what so ever.
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